Soft Skills Training Courses on offer through MBA North

    Please Note: Prices are based on a minimum of 10 learners per class and incl. VAT.

    Prices for each course are R1850.00 per person.

    Time Management (3 July 2018 and 3 October 2018)

    Personal time management abilities are essential for professional achievement in any workplace. Those able to successfully implement time management techniques to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis. Stress levels are also managed better as well as personal productivity soars when one manages their time effectively! These highly effective individuals are able to Concentrate On the tasks with the greatest influence to them as well as their business in broad terms.

    Leadership (5 July 2018 and 4 October 2018)

    Improve your leadership and ability to influence. They say that leaders are born, not made. While it is true that some individuals are born leaders, some leaders are literally made through adversity. Often, simple individuals who have never had a leadership role will stand up as well as take the lead when a scenario they care about requires it. A simple example is parenting. When a child arrives, numerous parents discover leadership abilities they never knew existed in order to guide as well as protect their offspring. Once you Discover the techniques of true Leadership and impact, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions as well as face Difficulties, but it can become natural as well as rewarding.

    Effective Communication (10 July 2018 and 5 October 2018)

    For the better part of our daily lives, we are either communicating to or with other people. Whether It Is the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The program can help delegates understand the different methods of communication as well as how to make the most of each of them. These techniques provide an awesome benefit for any business as well as its staff members.

    Motivation (12 July 2018 and 12 October 2018)

    This course will help delegates recognize and put into practice, strategies that will improve morale amongst staff. Delegates will be taught methods that can be applied in the workforce to make sure that employees stay self-motivated.

    Conflict Management (13 July 2018 and 19 October 2018)

    This course introduces strategies that can be applied in the workplace to help resolve disputes between co-workers. Being part of this course can help delegates manage conflict better in order to see cohesion amongst workers, this improving productivity and morale.

    Assertiveness and self-confidence (16 July 2018)

    Self-confidence as well as assertiveness are 2 abilities which are essential in success. If you Do Not feel worthy or understand how to express your self-worth when communicating with other people, life can be extremely painful. The program will impart an awareness of Exactly What assertiveness as well as self-confidence are in general as well as to them personally and how to develop and project these attributes in their day-to-day lives.

    Building and working in teams (17 July 2018)

    This course is planned for delegates who work in teams. It addresses different issues that arise in a team setting, making sure to provide current methods that can be applied in order to improve team functionality, communication, commonality and closeness. Delegates will learn crucial skills to make meetings smoother, create a solid team, and conduct post project follow-ups.

    Key outcomes of the course include:
    • Team structure
    • How to organize your Team
    • Understating the concept of Working Together
    • How to monitor Progress

    Basic Book-keeping (20 July 2018)

    Will Bookkeeping Training or Basic Bookeeping Course help me? Numbers! Numbers! Numbers! Wherever you go, you are certain to see them. On addresses, license plates, phones, prices! Numbers connect all of us to each other in more ways than we may possibly imagine. Basically, our world centers around numbers. A number of us appreciate Working with numbers while others could have an anxiety about them, or even a phobia. This workshop will support the candidate with the necessary basics of Book-keeping, such that they will be able to perform book-keeping tasks at an entry level.

    Budgets and Financial Reports (23 July 2018)

    Money matters can be daunting for even the smartest individuals. Nevertheless, having a good Comprehending of basic financial terms as well as methods is essential to your profession. When terms like ROI, EBIT, GAAP, as well as extrapolation join the conversation, you will want to know Exactly What individuals are talking about, as well as you will want to be able to participate in the discussion. The Budgets and Financial Reports program will help you with a good foundation in finance. We will cover widely used terms such as financial statements, budgets, forecasting, purchasing decisions, as well as financial legislation.

    Business Writing (24 July 2018)

    Writing is an Essential method of communication for most individuals, especially in the workplace and business interactions. It is also one that a lot of individuals struggle with. Weaknesses in this area have been made worse by a lax culture that has been brought about by text messaging in platforms such as social media. Developing writing abilities is still essential with business tasks such as writing  proposals, reports, as well as agendas, giving you that extra advantage in the workplace. This business writing program will supply your delegates a refresher on basic writing principles (such as spelling, grammar, as well as punctuation), as well as an overview of the most common business documents.

    Conducting a meeting (15 August 2018)

    Conducting a Meeting course provides delegates with methods of planning and leading successful meetings. Delegates learn how to draw an agenda and then facilitate a meeting following the activities listed in the agenda. Additionally, delegates will also be trained on leadership skills, decision making and creative thinking, to help them establish a neutral atmosphere amongst participants in meetings, as well as how to deal with conflicts and misunderstandings that often arise.

    Conflict Resolution (22 August 2018)

    Wherever 2 or more individuals come together, conflict is bound to arise. This particular program will supply delegates with an effective conflict resolution process that they can utilize as well as modify to resolve conflict disputes of any magnitude. Your delegates will also be provided a set of tips in generating solutions as well as finding common ground. In the program, delegates will be taught essential conflict management abilities, including Working with anger as well as Utilizing the Agreement Frame. Working with conflict is essential for every business no matter the size. If left unchecked or not resolved conflict can lead to lost production, absenteeism, attrition and lawsuits.

    Creative Problem solving (24 August 2018)

    In the past few decades, psychologists and business experts alike have discovered that successful problem solvers tend to utilize the same type of process to understand as well as implement the solutions to their particular problems. This particular process works for any kind of problem, large or small. The Creative Solving Problems program will supply delegates an overview of the entire creative Solving Problems process, as well as Essential Solving Problems tools that they can utilize daily. Abilities such as brainstorming, information gathering, analyzing data, as well as identifying resources will be covered throughout the program.

    Customer service excellence (27 August 2018)

    Customer Service Excellence Training Course (Customer Care Training) aims to teach employees the knowledge, skills, and competencies required to support and embed Customer Service Excellence.

    After the course (Customer Service Excellence Training Course), one should be capable of:

    • Monitoring interactions between customer service providers and the customer. The customer service provider interacts with the customer according to laid down processes and procedures.  Processes are in place to measure the interaction between customer service providers and customers.
    • Monitoring the customer’s satisfaction ((Customer Service Excellence Training Course)). Customer satisfaction is monitored at pre-determined intervals. Feedback is evaluated and analysed to determine satisfaction levels.
    • Monitoring key performance areas.  Key performance areas are measurable, attainable and in line with the organisation’s requirements. Key performance areas are measured against the set standards.
    • Understanding of the need to communicate with individuals and customers.
    • Understanding of how to deal with customers.
    • Understanding of key performance areas for frontline customer service providers.
    • Identifying and solving problems related to customer satisfaction and the performance of customer service providers regarding their key performance areas.
    • Working effectively with others when monitoring the handling of customers by frontline customer service providers.
    • Communicating effectively with both customers when obtaining feedback and with customer service providers giving feedback on their performance.

    Emotional Intelligence (28 August 2018)

    Emotional intelligence is the ability to monitor one’s own and other people’s emotions, to distinguish between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high emotional intelligence have greater mental health, exemplary job performance, and more potent leadership skills. Markers of EI and methods of developing it have become widely sought after in the past few decades.

    The objectives of this course is to apply the principles and concepts of emotional intelligence to the management of self and others.

    Key benefits of emotional intelligence include:

    • Increased Self-Awareness
    • Emotional Management
    • Social Awareness
    • Conflict Resolution
    • Effective Communication

    Email Etiquette (29 August 2018)

    Email-Etiquette course introduces delegates to the world of effective emailing. Delegates will learn how to apply a compelling and professional voice to their writing, making use of all available tools. Delegates will also be trained in online security; learning about password protection and e-policies. General email applications such as, how to attach files, writing in the subject line, email forwarding, etc. will also be covered.

    Key outcomes of the course include:

    • Introduction to E-mail basics
    • Understanding policies of E-mail
    • Constructing E-mail messages
    • How to compose strong correspondence

    Finance for non-financial managers Training (4 September 2018)

    It’s not just the bean counters’ who deal with spreadsheets, figures, and the financial side of business. It’s highly likely that, as a project manager, line manager or department head, you’re going to have to analyze a spreadsheet, prepare or review a budget…at some point. So, if you feel overwhelmed by balance sheets and cash flow statements – you are not alone.  Financial management is one of the important cornerstones of any successful business. Maximizing stakeholder profits are an integral concern and focus for many companies and success in the area is dependant on sound financial decisions. Sound business decisions are based on accurate and specific information – which is derived from the accounting system. Important information is gleaned from financial statements which form part of the accounting system. Financial statements and reports contain vital information about the company’s financial position and operating results. Understanding and interpreting this information is important to identify relationships between certain financial data, which ultimately inform the areas of excellence and weakness of an organization. This information then is important for financial control, effective management and making sound business decisions. The ability for managers, non-managers or persons with financial responsibility, to interpret this information has become essential.

    HIV/AIDS Workplace management (7 September 2018)

    This comprehensive course enables managers to do the following:

    • Promotion of a non-discriminatory work environment and practices in relation to HIV and AIDS
    • Describe ways of dealing with the effects of dread diseases in a unit

    This course will further meet the needs of businesses who wish to respond with compassion and understanding to HIV and AIDS and the issues that arise in the workplace.

    The objective of the course is to provide managers with a deeper understanding of HIV and AIDS, as well as the skills to manage the impact on business.

    Negotiating Skills (19 September 2018)

    The Negotiating skills course aims to familiarize delegates with the basics of negotiating. Delegates will gain knowledge of how to plan and arrange logistics of a negotiation. The course will also cover communication skills and train delegates on guidelines to be utilized when questioning and responding during a negotiation process. Delegates will be empowered to be able to deal with unethical negotiation tactics, taking charge in on the negotiating table as well as applying various effective tactics to their negotiations.

    Key outcomes of the Negotiating Skills Course include:

    • Establishing and presenting your terms of agreement
    • How to conduct research to estimate the other party’s needs
    • Agreement preparation
    • Learning about the negotiation process
    • Learning how to apply Advanced negotiation tactics

    Project Management (20 September 2018)

    At the end of the Fundamentals of Project Management Course, delegates will be able to identify the characteristics and nature of a project; the stages of the project management process – including how to define the project scope, understand and develop work breakdown structures. In addition, components of time management will be explored which will enable efficient schedule development. A number of mathematical techniques will be acquired and these will assist with competency in budget, schedule and risk analysis. The responsibilities of a project manager will include conducting analysis on environmental, socio-economic and organizational structure issues and their possible effects.
    Course activities also cover estimating resource costs, controlling project costs; creating a capital budget, and calculating a project’s estimate and variance at completion.
    The course is helpful with theory and interactive exercises that help ensure knowledge and skills transfer.

    Presentation skills (21 September 2018)

    Why is Presentation Skills Training Relevant? A study has been conducted amongst experienced middle and senior executives around the world to determine the things they feared the most. The item that ranked no 1 on the list is “Public Speaking”. As crazy as this sounds, most of us would rather die than stand up in front of a crowd and present. Whether personally or professionally, we are all called at some stage of our lives to present in front of a crowd, report findings, persuade stakeholders to agree to fund a proposal and so on. More often than not, we lose an audience, a deal or a business proposition because of the lack of confidence due to lacking presentation skills.

    • Facing your presentation fears
    • What makes a presenter effective?
    • Voice production and projection
    • Modulation
    • How to “fake it till you make it” (appearing confident)
    • Planning and structuring a presentation with the audience in mind
    • Presenting with impact using opening “attention grabbers” and visual aids
    • Presentation Mastery: Ensuring the right delivery, content and slides
    • Communicating Complex Ideas Successfully
    • Compelling introductions: to persuade and captivate

    Professional report writing skills (1 October 2018)

    This course is designed for individuals who need to present information in report format. In today’s world, a number of important decisions are made on the strength of reports. It is logical that if you wish to play a key role in an organization, your report writing skills will be regularly tested.

    Learning and honing business writing skills can have a positive impact on an individual’s career advancement as Effective channels of communication make an organization run smoothly. Professional quality writing improves productivity and the ability of all functional areas to work together, particularly in an increasingly global workplace where collaboration is the norm.

    Stress Management (2 October 2018)

    Positive as well as negative stress is a constant impact on our lives. The trick is to maximize and harness positive stress as well as to minimize negative stress. Your delegates will be shown how stress can be positive as well as negative. The program will supply delegates with methods for addressing any stressful scenario, as well as a toolbox of personal abilities, including Utilizing routines, relaxation techniques, as well as a stress log system. They will also understand Exactly What lifestyle elements they can change to reduce stress.

     

    NextPrevious